Trust and transparency

AI and call recording

Our goal is to make automated call handling useful without hiding what it is or taking control away from callers and business owners.

Effective date: September 10, 2026

Disclosure at the beginning

Each deployed call flow is designed to identify the assistant as automated and provide the customer-approved recording disclosure at the start of the call. A typical opening is: “Thanks for calling [Business]. I’m the AI receptionist. This call is recorded. Is that okay?” Final language is reviewed for each deployment.

Human control

Callers may ask for a person. Businesses define when a call should transfer, when an employee should be notified, and what happens if no one is available. The assistant should not trap a caller in an automated flow.

Safety boundaries

The assistant follows approved questions and escalation instructions. It is not a technician, clinician, or emergency service and should not diagnose hazardous conditions or invent safety advice. Situations involving immediate danger are directed to the appropriate emergency response according to the approved call flow.

Recording and retention

Recording, transcription, access, and retention settings are established with each customer before launch. Race Street Systems aims to collect and retain only what is needed to provide and improve the agreed service. Specific practices are documented in the applicable customer agreement and privacy materials.

The sample call

The call on this website is a scripted example made with AI-generated ElevenLabs voices and fictional names, addresses, telephone digits, and appointment details. It does not connect to a live calendar or create a real booking.